💬 Message Breakdown — Rule-based (free) vs AI (paid)

💵 AI Spend — Today vs Yesterday vs Day-before

📈 Daily AI Cost (last 14 days)

Products & pricing

When a customer's message contains a product name (or one of its keywords), the bot replies with that product's price + the order-details message. If they only greet, the bot asks which product they want.

📦 Product reply message

Jab customer kisi product ka naam le, bot ye message bhejta hai (price + order details). Baaki saare replies Replies tab mein hain.

Order-details message — Use {{greeting}}, {{product_name}}, {{product_price}}. 🛒 Order intent keywords — customer product lena/kharidna chahe ("lena hai", "chahiye", "order confirm", …)

Predefined messages jo chat ke andar ⚡ button se ek click par insert hoke send ho jate hain. (Auto-reply OFF ho tab bhi kaam karte hain.)

Har chat par lagane ke liye labels (WhatsApp Business jaise). Naam aur color set karein.

🎁 Official Gift Card (Rs. 500)

Sirf ye ek official design upload karein. Bot isi ki picture bhejta hai jab customer poochta hai "card kaisa hota hai?", aur customer jo card ki picture bheje us ko isi design se match kar ke verify karta hai — na milne par discount reject ho jata hai.

Bot settings

Auto-reply enabled (saves instantly) Office hours (send an away message outside these) Open days Away message (outside office hours)

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🌙 Night protection

Is waqt bot khud se koi message nahi karega (follow-up / catch-up) — customer khud message kare to jawab phir bhi jayega.

Night protection ON

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📣 Follow-up reminders

Jab customer price ke baad chup ho jaye, bot khud yaad-dahani bhejta hai. Ghante (hours) apne hisaab se set karein.

Follow-ups ON

Tip: This is the global auto-reply. To turn auto-reply on/off for a single customer, open that chat and use the toggle in its header — the per-chat setting always overrides this global one. (When a customer says "agent" or you reply manually, that chat's auto-reply switches off automatically.)

Reply messages

Bot in situations mein ye messages bhejta hai. {{greeting}} khud "Wa Alaikum Assalam…" ban jata hai jab customer salam kare, warna "Assalam-o-Alaikum {name}!".

Salam reply — jab customer Islamic greeting (Assalam-o-Alaikum / Salam) kare Greeting reply — jab customer sirf greeting kare (koi product nahi). Use {{greeting}}. City reply — jab customer kisi Pakistani city ka naam le. Use {{greeting}}, {{city}}. Order-confirm message — jab customer "lena hai / chahiye / order confirm" kahe (product ka naam liye baghair). Use {{greeting}}. Parcel-origin reply — jab customer pooche "kahan se ayega / kis city se dispatch". Use {{greeting}}. Order-DONE message — jab customer poora address de de (order confirm ho jaye). Use {{greeting}}. Address incomplete — jab kuch details missing hon (name/number/city). Use {{greeting}}, {{missing}}. Address missing City — jab sirf City na batayi ho. Use {{greeting}}. Delivery-time (confirmed) — order confirm ke baad "kitne din?" poochne par. Use {{greeting}}. Delivery-time (pending) — address se pehle "kitne din?" poochne par. Use {{greeting}}. Open-Parcel reply — "payment se pehle check kar sakte hain?" poochne par. Use {{greeting}}. Image-ask reply — jab customer koi aisi picture bheje jo kisi product se match na ho.

Auto-detect keywords

Comma se alag karein. Bot in phrases ko typo ke sath bhi pehchanta hai.

🚚 Parcel origin — "kahan se ayega", "kis city se dispatch", … ⏳ Delivery time — "kitne din", "kab tak", … 📦 Open parcel — "open parcel", "pehle dekhna hai", …

Custom keyword replies

Use {{name}} for the sender's name, and *text* for bold. First matching rule wins.

Welcome (greetings / "menu") Fallback (when nothing matches) Greeting words (comma-separated)

📇 Archived Leads / Marketing List

Un-converted customers ke numbers — 30 din tak koi order confirm na hone par unki chat delete ho jati hai lekin number yahan mehfooz reh jata hai (future marketing ke liye). Confirmed orders kabhi delete nahi hote.

🧹 Auto-Purge (30-day cleanup)

Har raat 2:00 AM ko automatic chalta hai: 30 din se purani, non-confirmed, non-important chats ka number archive kar ke unki messages delete kar deta hai (storage bachane ke liye). Yahan aap abhi manually bhi chala sakte hain.